Customer Service Experience Manager

6 days ago

Melbourne, Victoria, Australia beBeeCustomerSuccess Full time $90,000 - $110,000

Job Overview

We are seeking a highly skilled Customer Success Lead to join our team in Melbourne. As a key member of our customer service team, you will be responsible for ensuring that our customers have a positive experience when interacting with us.

Key Responsibilities:

  • Manage and coach customer service representatives to provide exceptional customer service.
  • Resolve customer issues and complaints in a timely and professional manner.
  • Analyse customer data to identify trends and areas for improvement.
  • Develop and implement process improvements to enhance the customer experience.
  • Collaborate with other departments to resolve issues and provide the best possible customer experience.

Requirements:

  • 1+ years working in a customer service role with experience resolving customer issues and complaints.
  • Intermediate MS Word, Excel and general computer skills.
  • Excellent communication and problem-solving skills.

This is an exciting opportunity for someone who is passionate about delivering exceptional customer experiences and looking to take their career to the next level.

Benefits of this Role:

  • Opportunity to work in a dynamic customer service environment.
  • Chance to develop your leadership skills and take on new challenges.
  • Collaborative team environment with a focus on customer satisfaction.

What We Offer:

At [Company Name], we offer a competitive salary and benefits package. We also provide opportunities for career growth and development, as well as a collaborative and supportive team environment.

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