Customer Service Experience Manager

1 week ago

Melbourne, Victoria, Australia beBeeLeadership Full time $85,000 - $115,000
Customer Service Team Leader

Fantastic opportunity to utilise your leadership and management skills in a customer-facing role.

You will lead a team dedicated to gathering essential data, ensuring always prepared and aligned with clients' needs.

About You

You are passionate about delivering positive experiences with business clients while developing great relationships with everyone you work with, including your team, peers, and clients.

You enjoy a challenge and making a real difference, and love to look for new and better ways to do things.

With a keen insight into data, your strong spreadsheet skills enable you to make informed decisions.

While your skillset may be diverse, you clearly demonstrate the following attributes:

  1. Excellent leadership in a fast-paced work environment
  2. Demonstrated experience in team management, delegation, training, and development
  3. The ability to think outside the box with excellent problem-solving skills
  4. Proficiency in data analysis and adeptness with spreadsheet tools
  5. Strong interpersonal and relationship-building skills
  6. Excellent verbal and written communication skills
  7. Sound computer literacy and the ability to learn and adapt to new systems
  8. Proactive team player
  9. Experience in change management is a bonus

Why Work Here?

A friendly and inclusive work environment where all strive together to provide excellent outcomes for clients and employees alike.

On offer:

  • A competitive salary commensurate with experience
  • The opportunity to grow within the business and make a real difference
  • Financial security with a supportive management team
  • Flexible work arrangements with some capacity to work from home once established in the role
  • Access to additional leave via Time Off in Lieu
  • Employee benefits package including access to hundreds of store discounts
  • A generally great place to work

If this role sounds like you, we look forward to hearing from you.

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