Customer Experience Manager

7 days ago

Melbourne, Victoria, Australia beBeeCustomerService Full time $90,000 - $120,000

Job Title:

Customer Service Team Leader

We are seeking a skilled Customer Service Team Leader to manage a team of customer service officers and oversee every aspect of customer interaction.

Key Responsibilities:

  • Recruitment, retention, training, and development of a team of customer service officers.
  • Working closely with operations and sales to ensure that orders are processed, customer queries are actioned, and DIFOT maximised.
  • Order processing / Data entry
  • Tailoring the customer service experience for national retail customers in line with divisional strategic objectives.
  • Manage and streamline order processing and ERP usage.
  • Provision of information to the executive leadership team on customer service and satisfaction levels in comparison to set targets and organisational strategy.

Requirements:

  • Extensive customer service experience in a people management capacity.
  • Experience working at a Food and beverage company.
  • Experience working for, or with, large organisations in the fast-moving consumer goods space.
  • A sound understanding of sales and operations, particularly importing and warehousing operations and the challenges that may arise in that environment.

About This Role:

This is an exciting opportunity for a talented professional to join our team and drive excellence in customer service. If you have a passion for delivering exceptional results and building high-performing teams, we want to hear from you

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