Content Design Lead
3 weeks ago
We're seeking a highly skilled Content Design Lead to join our team at RACV. As a key member of our design team, you'll play a crucial role in crafting transparent, conversational, and delightful product experiences that help our members achieve their goals.
Reporting to the Head of User Experience, you'll work closely with multidisciplinary teams to deliver meaningful experiences and outcomes that support RACV's strategic goals. Your expertise in shaping content for multi-disciplinary projects will be invaluable in helping us create engaging and effective digital experiences.
Key Responsibilities
- Develop content strategies that align with business goals and user needs
- Collaborate with designers, developers, and stakeholders to plan and develop digital content
- Provide content leadership and guidance to internal teams
- Establish and promote content strategy guidelines and best practices
- Participate in product workshops and contribute to the development of new business pitches
Requirements
- Bachelor's degree in English, Communications, Journalism, Technical Writing, UX, HCI, or equivalent practical experience
- 5+ years of experience in a similar Content Writing position
- Experience in user-focused product writing and shaping content for multi-disciplinary projects
- Portfolio of UX-focused writing samples and style guidelines
- Experience leading a team of multiple practitioners
What We Offer
- A dynamic and collaborative work environment
- Opportunities for professional growth and development
- A competitive salary and benefits package
- Discounts on RACV products and services
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