Customer Service Ambassador

3 weeks ago

Darwin, Northern Territory, Australia Oaks Hotels Full time
{"title": "Guest Service Agent", "description": "Deliver Exceptional Guest Experiences

Oaks Hotels is seeking a passionate and welcoming Guest Service Agent to join our team. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our guests, ensuring their stay with us is memorable and enjoyable.

Key Responsibilities:

  • Welcome and check-in guests in a warm and friendly manner
  • Communicate effectively with guests and colleagues to ensure seamless service delivery
  • Make bookings and assist guests with their stay
  • Provide personalized recommendations and insights to enhance the guest experience

Qualifications:

  • Previous experience in a hotel or customer service environment
  • Excellent written and verbal communication skills
  • Exceptional customer service skills and a positive attitude
  • Ability to work a variety of shifts, including weekends and public holidays

Benefits:

  • 50% discounts on accommodation across all Oaks Hotels in Australia and New Zealand
  • Access to Oaks Hotels ANZ paid parental leave benefits
  • 20% team member's friend and family discount on accommodation across all Oaks Hotels in Australia and New Zealand
  • Additional paid leave, including Birthday and Study leave
  • Educational Financial support may be available to those who undertake development relevant to the company's business requirements
  • NIB Insurance discounts
  • Discount savings and cash back from over 400 popular retailers in Australia and New Zealand
  • Entertainment and experience discounts
  • Discount on Furniture
  • 50% off The Coffee Club VIP membership and discount on Oaks Hotels F&B outlets across the globe
  • Wellbeing programs with Uprise (EAP)
  • Wellness Programs at Elysia Wellness retreat

We are committed to investing in our people's skills and career growth. If you are passionate about delivering exceptional guest experiences and working in a positive and vibrant team, we encourage you to apply for this exciting opportunity.

", "lang_code": "en"}

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