Exceptional Guest Experience Expert
1 day ago
Embark on a remarkable journey as a Guest Service Agent at our vibrant hotel in Canberra, where modern apartment-style rooms and self-contained apartments await. Enjoy access to our heated indoor pool and conferencing facilities, perfectly situated to explore the nation's capital.
We are seeking an exceptional Guest Service Agent who will deliver outstanding customer service and craft unforgettable experiences for our valued guests. As the warm welcome and friendly face, you will play a pivotal role in ensuring every guest feels like a VIP from check-in to check-out.
Main Responsibilities:
- Deliver personalized hospitality, making every guest feel valued and respected
- Effectively communicate with guests and colleagues to foster seamless collaboration
- Address challenges and turn them into success stories, showcasing your problem-solving skills
- Promote hotel amenities and services by demonstrating a deep understanding of products and offerings
- Be a local expert, sharing knowledge about neighborhood hotspots and must-visit attractions
- Demonstrate proficiency in handling reservations and managing guest accounts efficiently
Required Skills and Qualifications:
- Develop innovative approaches to exceed customer service expectations
- Collaborate effectively within teams and work independently, adapting to changing situations
- Demonstrate proven ability to multitask under pressure, supported by strong organizational and time management skills
- Excel in written and verbal communication, conveying ideas clearly and concisely
- Previous experience in hotel front desk operations is a valuable asset
Benefits:
Join our team at Accor, where we celebrate diversity and inclusion, fostering a culture that empowers growth and learning. Every chapter of your story is yours to write, and together we can shape the future of hospitality.
Accor invites you to embark on this exciting journey, where every moment counts, and every guest matters.
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