Digital Customer Experience Specialist

1 day ago

Sydney, New South Wales, Australia beBeeUXDesign Full time $150,000 - $170,000
Job Overview

This role is part of the Digital Experience team, responsible for delivering customer experience strategy and vision across all digital touchpoints for retail operations.

We are seeking an experienced Senior UXD Designer to lead our team. The ideal candidate will have a strong understanding of customer-centered design, commercial acumen, and excellent communication skills.

The successful candidate will be responsible for creating cohesive UX strategies for Business Banking products, managing multiple projects autonomously, and working closely with delivery teams to ensure design assets and specifications fit their requirements.

Key Responsibilities:

  • Manage several projects autonomously with overview from the Experience Design Lead
  • Work with Experience Designers and Lead to create and implement a cohesive UX strategy for Business Banking products
  • Assist Lead to scope, plan, and provide estimates for your projects
  • Use the digital strategy to deliver customer-centric experiences through the creation of decision trees, UI flows, wireframes, and interactive prototypes, including detailed documentation
  • Using data and exploratory research, understand the customer and business drivers behind the products you're designing, to deliver measurable outcomes

Requirements and Qualifications:

  • Expert knowledge of customer-centered design balanced with commercial acumen
  • Strong communication skills with demonstrated success presenting design in a clear and persuasive manner
  • Confident cross-functional stakeholder management and influencing skills
  • Strong problem-solving, conceptual, and design skills to drive solutions at all levels of detail across responsive web platforms

Benefits:

Please include a portfolio demonstrating UX process, low and high-fidelity design skills, and outcomes delivered with your application.

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