Funding and Claims Specialist

4 weeks ago

Surrey Hills, Victoria, Australia Able Australia Full time

About the Role

We are seeking a highly skilled Funding and Claims Specialist to join our team at Able Australia. As a key member of our team, you will be responsible for managing client funding packages, monitoring funding levels, and resolving any issues that may arise.

Key Responsibilities

  • Accurately determine client funding amounts and types from Able's service agreements, NDIS myPlace, Support Co-ordinators or Plan Managers
  • Setup, monitor and maintain all individualised client funding packages on Able's systems, ensuring services are linked to the appropriate funder item numbers
  • Monitor client funding levels, liaising with the rostering team, and operations team when funding levels are low
  • Resolve internal and external funding queries
  • Claiming for all client services delivered by Able Australia, including NDIA and TAC on a weekly, fortnightly or other basis directly from the Funder, adhering to fixed timeframes
  • Resolve complex direct claiming errors and funder payment request rejections
  • Working with Funders, support co-ordinators and plan managers to resolve claiming errors or rejections whilst adhering to funder-defined processes
  • Work closely with internal stakeholders to ensure ongoing client rostering and efficient claiming practices

Requirements

  • Experience in accounts receivable and monitoring funding packages, including experience with NDIS
  • Ability to solve complex funding and claiming issues with multiple internal and external stakeholders
  • Ability to manage large workloads and prioritise demanding tasks while managing interactions with diverse internal and external stakeholders
  • Extensive knowledge of finance, business and client rostering software systems, preferably Carelink and TechnologyOne
  • Intermediate to advanced skills in Excel, including an understanding of V-lookups and various calculations and formulas
  • Formal qualifications in Finance, Commerce or Business, is preferred

Benefits of Joining Able Australia

  • Not for Profit Salary Packaging benefits (pay less tax and take home more earnings)
  • Flexible starting times and working from home options, including a 50% WFH policy
  • 17% annual leave loading (get paid more on your holidays) and an additional 2 days of personal leave each year
  • Able Rewards program offering instant discounts to hundreds of online retailers, including Woolworths, Coles, Kmart, Airbnb, Hotels, and Flights and more
  • Collaborative and positive team environments where your ideas matter
  • Continuous support and supervision to enable you to develop your career and progress
  • Our values are Trust, Respect, Excellence and Kindness and we imbed these values into all of our work practices

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