Claims Analyst

Claims Analyst role at Allegion. This role is responsible for processing customer stock-based and price-based claims from beginning to resolution, and ensuring Allegion (Australia) Pty Ltd business rules are adhered to. The role liaises with the warehouse, sales representatives, customer service officers, credit officers and other internal business units, as well as external customers and freight forwarders. Detailed analysis of credit claims and disputes is required to support accurate claim resolution.

• Process the customer claims accurately and in a timely manner
• GL Reconciliation of Credit Claims and returns not yet credited
• Develop and maintain external relationships with local and national stakeholders of the department including customers
• Build relationships with internal stakeholders including sales, distribution, shared services, customer service and credit officers to resolve claims and payment management
• Enter claims into CRM on receipt and completion and ensure timely processing of credits in M3
• Ensure authorization and approvals are completed and followed up as necessary
• Customer disputed claims to be reviewed with business managers weekly
• Complete due diligence on pricing claims to identify root cause and provide internal feedback
• All short delivery / incorrect warehouse delivery claims are within the business rules of 48 hours notification prior to further investigation
• All stock return claims are within the Allegion (Australia) Pty Ltd business rules
• Develop and distribute analysis of credit claims and disputes
• Identify opportunities and work with business managers for process improvements to reduce claims and disputes
• Further develop and maintain claims and stock returns policy
• Ensure ongoing departmental compliance to business rules and set processes
• Contribute to the improvement of CRM system and proactively assist in the resolution of issues
• Recommend and provide continuous improvement initiatives to drive efficiencies within claims processing
• Provide feedback around claims issues to internal stakeholders. Ensure they understand and are provided with adequate information to advise or improve credit processes
• Lead, coach, develop and motivate team members utilizing the appropriate Allegion (Australia) Pty Ltd tools and resources, to ensure a high level of performance, delivery and engagement
• Ensure you understand and behave in alignment with the cultural pillars and social contract

• 2 to 4 years of experience across a range of businesses (preferably in a public company) in administration or credit teams
• Experience in dealing with both internal and external customers in a multi-tasking environment
• Administration and Management: Knowledge of and skill to implement business processes related to process improvement
• Management of People: Skills influencing team members and colleagues and maintaining good personal relationships with all members of Allegion (Australia) Pty Ltd and external customers
• Numerical Reasoning Ability: Good computer skills

• Personal Impact: Create personal credibility through actions and manner. Highly developed interpersonal skills
• Dependability: Reliable, responsible, and dependable, and fulfils obligations
• Stress Tolerance: Accepts criticism and deals calmly and effectively with high stress situations
• Embraces Allegion (Australia) Pty Ltd values and applies personal resources, talents, skills, energy and time to achieve work goals aligned with Vision, Purpose and Values
• Engages others to achieve organizational goals and works together to create solutions that benefit all stakeholders
• Demonstrates interpersonal (social and emotional) intelligence to foster high-performance teamwork
• Challenges and leads that business and themselves and team to excel and improve organizational performance
• Applies knowledge of the business and external marketplace, assess risks and identifies opportunities to increase profitability, growth and shareholder value
• Keeps customers and consumers at the heart of all activity; tailoring the business streams to deliver the best value to our customers
• Constructively challenges the current way of doing things; through the development and implementation of new ideas to produce improved products, services and capabilities

Allegion is committed to building and maintaining a diverse and inclusive workplace. Together, we embrace all differences and similarities among colleagues, as well as the differences and similarities within the relationships that we foster with customers, suppliers and the communities where we live and work. We are an equal opportunity and affirmative action employer. If you require accommodations to apply, contact our Talent Acquisition Team.

• Entry level

• Full-time

• Finance and Sales

• Appliances, Electrical, and Electronics Manufacturing