Claims Analyst

Overview
Claims Analystrole atAllegion.
This role is responsible for processing customer stock-based and price-based claims from beginning to resolution, and ensuring Allegion (Australia) Pty Ltd business rules are adhered to.
The role liaises with the warehouse, sales representatives, customer service officers, credit officers and other internal business units, as well as external customers and freight forwarders.
Detailed analysis of credit claims and disputes is required to support accurate claim resolution.
Responsibilities
Process the customer claims accurately and in a timely manner
GL Reconciliation of Credit Claims and returns not yet credited
Develop and maintain external relationships with local and national stakeholders of the department including customers
Build relationships with internal stakeholders including sales, distribution, shared services, customer service and credit officers to resolve claims and payment management
Enter claims into CRM on receipt and completion and ensure timely processing of credits in M3
Ensure authorization and approvals are completed and followed up as necessary
Customer disputed claims to be reviewed with business managers weekly
Complete due diligence on pricing claims to identify root cause and provide internal feedback
All short delivery / incorrect warehouse delivery claims are within the business rules of 48 hours notification prior to further investigation
All stock return claims are within the Allegion (Australia) Pty Ltd business rules
Develop and distribute analysis of credit claims and disputes
Identify opportunities and work with business managers for process improvements to reduce claims and disputes
Further develop and maintain claims and stock returns policy
Ensure ongoing departmental compliance to business rules and set processes
Contribute to the improvement of CRM system and proactively assist in the resolution of issues
Recommend and provide continuous improvement initiatives to drive efficiencies within claims processing
Provide feedback around claims issues to internal stakeholders.
Ensure they understand and are provided with adequate information to advise or improve credit processes
Lead, coach, develop and motivate team members utilizing the appropriate Allegion (Australia) Pty Ltd tools and resources, to ensure a high level of performance, delivery and engagement
Ensure you understand and behave in alignment with the cultural pillars and social contract
Qualifications
2 to 4 years of experience across a range of businesses (preferably in a public company) in administration or credit teams
Experience in dealing with both internal and external customers in a multi-tasking environment
Administration and Management: Knowledge of and skill to implement business processes related to process improvement
Management of People: Skills influencing team members and colleagues and maintaining good personal relationships with all members of Allegion (Australia) Pty Ltd and external customers
Numerical Reasoning Ability: Good computer skills
Personal Skills
Personal Impact: Create personal credibility through actions and manner.
Highly developed interpersonal skills
Dependability: Reliable, responsible, and dependable, and fulfils obligations
Stress Tolerance: Accepts criticism and deals calmly and effectively with high stress situations
Embraces Allegion (Australia) Pty Ltd values and applies personal resources, talents, skills, energy and time to achieve work goals aligned with Vision, Purpose and Values
Engages others to achieve organizational goals and works together to create solutions that benefit all stakeholders
Demonstrates interpersonal (social and emotional) intelligence to foster high-performance teamwork
Challenges and leads that business and themselves and team to excel and improve organizational performance
Applies knowledge of the business and external marketplace, assess risks and identifies opportunities to increase profitability, growth and shareholder value
Keeps customers and consumers at the heart of all activity; tailoring the business streams to deliver the best value to our customers
Constructively challenges the current way of doing things; through the development and implementation of new ideas to produce improved products, services and capabilities
Equal Opportunity
Allegion is committed to building and maintaining a diverse and inclusive workplace.
Together, we embrace all differences and similarities among colleagues, as well as the differences and similarities within the relationships that we foster with customers, suppliers and the communities where we live and work.
We are an equal opportunity and affirmative action employer.
If you require accommodations to apply, contact our Talent Acquisition Team.
Seniority level
Entry level
Employment type
Full-time
Job function
Finance and Sales
Industries
Appliances, Electrical, and Electronics Manufacturing
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