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Hotel Operations Supervisor Role in Brisbane, Australia

1 month ago

Brisbane, Queensland, Australia Minor Hotels Full time
Role Overview

We are seeking a seasoned customer service professional to fill the role of Front Office Supervisor at our Oaks Brisbane Lexicon Suites. This is an exciting opportunity to join a dynamic team and contribute to delivering exceptional guest experiences.

Job Summary

The successful candidate will have prior experience in office supervisory roles and extensive knowledge working within a hotel or resort environment. They will be responsible for guiding and supporting the team in providing outstanding guest welcoming and experiences.

Key Responsibilities:
  • Team Leadership: Guide and support the team in achieving their objectives.
  • Guest Experience: Ensure that guests receive a warm and welcoming experience throughout their stay.
  • Task Management: Oversee the completion of daily tasks and ensure they are completed accurately and in a timely manner.
  • Arrivals and Departures: Conduct guest arrivals and departures with a high level of professionalism.
  • Complaint Resolution: Respond to and resolve guest complaints in a timely and professional manner.
Required Skills and Qualifications

To succeed in this role, you will possess:

  • Previous Supervisory Experience: A minimum of [salary range] per annum ( negotiable based on experience), depending on the candidate's qualifications and background, as well as relevant work experience in a Hotel/Resort environment.
  • Exceptional Customer Service Skills: Proven ability to deliver exceptional customer service in a fast-paced environment.
  • Time Management: Ability to manage time effectively and prioritize tasks to meet deadlines.
  • Professional Presentation: Maintain a professional appearance and demeanor at all times.
Benefits

As a member of our team, you will enjoy:

  • Discounts on Accommodation: 50% discounts on accommodation across all Minor Hotel brands in Australia and New Zealand.
  • Access to Benefits: Access to paid parental leave benefits, birthday leave, study leave, and additional paid leave.
  • Educational Support: Eligibility for educational financial support to develop skills relevant to the company's business requirements.
About Us

Minor Hotels is a global hospitality leader with over 530 properties across 50+ countries. We are committed to delivering exceptional guest experiences and creating a positive work culture. As part of our team, you will have opportunities for career growth and development.