Technical IT Specialist

2 weeks ago

Cleveland, Queensland, Australia beBeeITSpecialist Full time $65,000 - $85,000
About the Role

Storage King, a leading self-storage provider in Australia and New Zealand, seeks an IT Support Technician to join its tech support team. This part-time position is based in Cleveland and reports directly to the IT Support Tech Manager.

The successful candidate will provide Level 1 and Level 2 technical support across hardware, software, VOIP, and networking systems, contributing to IT innovation, system implementation, process improvement, and asset management.

This role requires troubleshooting skills, customer-centric approach, and proficiency with Microsoft Office 365 and Azure. Additionally, knowledge of networking fundamentals, MDM tools, and ITSM platforms is essential.

The ideal candidate will have experience in multi-site IT support environments and hold relevant certifications or qualifications, such as Certificate IV or Diploma in IT.

Responsibilities
  • Triage and resolve IT support requests via FreshService
  • Troubleshoot hardware, software, VOIP, and network issues
  • Support key systems including Microsoft 365, Azure, Storman Cloud, 8x8, MDM, FreshService, and Jira
  • Manage IT assets from deployment through to secure decommissioning
  • Oversee user onboarding, offboarding, and account management
  • Collaborate with IT & Innovation on upgrades, testing, and rollouts
  • Liaise with vendors for solutions and enhancements
  • Create and maintain user training documentation
Requirements
  • Experience in a multi-site IT support environment
  • Strong troubleshooting skills and customer-first approach
  • Proficiency with Microsoft Office 365 and Azure
  • Knowledge of networking fundamentals, MDM tools, and ITSM platforms
  • Effective written and verbal communication skills
  • Ability to manage multiple priorities in a fast-paced environment
  • Certificate IV or Diploma in IT (or related field)
  • Relevant vendor certifications desirable
Benefits
  • Competitive salary + bonuses
  • Flexible working environment and strong team culture
  • Discounted health insurance through Medibank
  • Assure Wellbeing Program – confidential counselling, financial advice, lifestyle coaching, and more
  • Paid Parental Leave – 16 weeks for primary carers, 4 weeks for partners (after 12 months of service)
  • Access to exclusive employee retail discounts
Why Join Our Team

As an IT Support Technician at Storage King, you will be part of a close-knit team dedicated to delivering exceptional outcomes. You will have the opportunity to work with cutting-edge technology and contribute to the growth and development of our business.

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