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Resolution of Commercial Disputes Professional
3 weeks ago
A Dispute Resolution Specialist plays a vital role in resolving customer and merchant disputes in a fair, transparent and timely manner.
Your Key Responsibilities:- Investigate and resolve escalated and complex customer and merchant disputes.
- Provide support to the Customer Service team for escalated complaints.
- Prepare detailed responses to external bodies dealing with dispute resolution.
- Analyse complaint data to identify trends and improve processes.
- Effectively manage multiple dispute cases simultaneously.
- Tertiary qualifications or relevant industry experience.
- Proven background in Customer Service, Complaints Handling and Conflict Resolution.
- Strong analytical and problem-solving abilities.
- Excellent communication and interpersonal skills.
We strive to build an inclusive economy where customers have equal access to opportunity. Our goal is to live by these same values in building our workplace culture.
