
Leading Customer Experience Expert
7 days ago
As a CXO Team Leader, you will be part of an organisation that is simplifying, improving and modernising essential government transactions.
We have a mature digital services platform with contemporary cloud-based infrastructure, technical architecture and scalable common capabilities.
You will be responsible for ensuring a top class support experience by operating and continuously improving our critical first line support capabilities.
Key Responsibilities:- Review day to day online chats and webcases for adherence to agreed Service Levels
- Rostering of team members to cover the shifts
- Work with cross functional agencies and stakeholders for process improvement and major escalations
- Identify opportunities and provide solutions for process improvement
- Perform monthly one on ones for coaching and guidance
- Works collaboratively with the Training Manager on quality checks
- Provide feedback on new transactions that may impact customers
- Understands products and services to provide expert advice
- Help create a safe and harmonious working environment
The ideal candidate will possess excellent communication skills and ability to work in a fast-paced environment. They will also have strong analytical skills and problem-solving abilities.
We offer a competitive compensation package, including health insurance and paid time off.
This is a great opportunity to grow your career and make a real difference in people's lives.
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Customer Experience Lead
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Customer Experience Manager
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