Leading Customer Experience Expert

7 days ago


Ballarat, Victoria, Australia beBeeCustomerExperience Full time $72,751 - $88,336

As a CXO Team Leader, you will be part of an organisation that is simplifying, improving and modernising essential government transactions.

We have a mature digital services platform with contemporary cloud-based infrastructure, technical architecture and scalable common capabilities.

You will be responsible for ensuring a top class support experience by operating and continuously improving our critical first line support capabilities.

Key Responsibilities:
  • Review day to day online chats and webcases for adherence to agreed Service Levels
  • Rostering of team members to cover the shifts
  • Work with cross functional agencies and stakeholders for process improvement and major escalations
  • Identify opportunities and provide solutions for process improvement
  • Perform monthly one on ones for coaching and guidance
  • Works collaboratively with the Training Manager on quality checks
  • Provide feedback on new transactions that may impact customers
  • Understands products and services to provide expert advice
  • Help create a safe and harmonious working environment

The ideal candidate will possess excellent communication skills and ability to work in a fast-paced environment. They will also have strong analytical skills and problem-solving abilities.

We offer a competitive compensation package, including health insurance and paid time off.

This is a great opportunity to grow your career and make a real difference in people's lives.



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