Customer Support Expert

6 days ago

Ballarat, Victoria, Australia beBeeHearing Full time $90,000 - $120,000

About This Role

We are seeking an exceptional customer support expert to join our team. As a key member of our team, you will play a vital role in providing top-notch customer service and support to our clients.

Job Description

The ideal candidate will be responsible for performing hearing screening checks and maintaining hearing aids, providing face-to-face and phone-based customer support, confirming/scheduling customer appointments through diary and inbox management, sourcing external lead generation opportunities, and assisting our clinics to perform more effectively through reporting and solution follow-ups.

Key Responsibilities:

  • Perform hearing screening checks and hearing aid maintenance (Full training provided)
  • Provide face-to-face and phone-based customer support
  • Confirm/schedule customer appointments through diary and inbox management
  • SOURCE External lead generation opportunities and roll-out local marketing initiatives to drive customer engagement
  • Assist our clinics to perform more effectively through reporting and solution follow-ups

Requirements

To be successful in this role, you will need the following skills and qualifications:

  • Previous experience in a face-to-face customer service/retail role
  • Strong interpersonal and communication skills
  • Good computer skills and be tech-savvy
  • Previous administration experience an advantage, however, full training will be provided

What We Offer

In return for your hard work and dedication, we offer:

  • An attractive salary plus competitive commission structure
  • A day off to celebrate your birthday
  • Company-provided uniform plus laundry allowance
  • Yearly flu vaccinations
  • Amplifon training, career, and learning development opportunities
  • Free access to our Employee Assistance Program
  • Free hearing aid for you, 50% discount for immediate family members, and 30% for other family members and friends
  • Join our conferences and team functions throughout the year
  • Discounted Private Health Insurance and other benefits and products
  • Employee referral bonus when you introduce your friends and family to Amplifon
  • An opportunity to join a global market leader, and a fun, vibrant, and highly experienced team
  • Opportunity for global assignments

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