Customer Experience Manager

4 days ago

Ballarat, Victoria, Australia beBeeLeader Full time $97,955 - $111,142

Job Overview

This role is responsible for leading a team in the Customer Contact Centre, serving as the first point of contact for individuals seeking information from government agencies.

The ideal candidate will have experience working in a customer-facing environment and possess skills in setting clear objectives, measuring, and managing performance, as well as motivating staff to achieve their best.

The Team Leader will work closely with colleagues to identify and implement innovative approaches to service delivery, using technology such as CRM systems.

Key Responsibilities

  • Lead a team in achieving business objectives
  • Set clear objectives, measure, and manage performance
  • Motivate staff to achieve their best
  • Develop and implement innovative approaches to service delivery
  • Collaborate with colleagues to ensure seamless service delivery

Desirable Qualifications

  • Experience in a customer-facing environment
  • Skills in using CRM systems

A Diverse and Inclusive Workplace

The government values diversity and inclusion in the workplace. We welcome applicants from a diverse range of backgrounds and focus on the essential requirements of the job. We also understand the importance of a balanced life and offer flexible options such as working from home or flexible hours.

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