Hearing Health Professional

4 days ago

Warwick, Australia beBeeCustomer Full time $60,000 - $80,000

Join a dynamic and supportive team as a dedicated customer service professional in our hearing clinic.

You will play a vital role in delivering exceptional service to our predominantly older clientele, helping them manage their hearing health in this diverse client-facing role. Full training and ongoing support are provided.

This is a permanent full-time position with a fixed roster between Monday and Friday from 8:30am to 4:30pm. We're seeking someone who is eager to grow with us and build a long-term career.

Key Responsibilities:
  • Welcoming clients and managing their experience for optimal outcomes
  • Scheduling and confirming appointments for our clients
  • Providing administrative support to clinicians (audiologists/audiometrists)
  • Efficiently managing the day-to-day operations of our clinics, including opening and closing procedures
  • Managing the clinic phone line and shared email inbox
  • Billing clients correctly and taking payments
  • Learning and competently using various software and applications

Requirements:

  • Prior experience in face-to-face customer service and/or administration roles
  • A passion for delivering an amazing client experience
  • Great communication and active listening skills
  • Resilience, self-motivation, and lots of energy
  • Excellent organizational and time management skills
  • Ability to work autonomously and effectively within a team
  • Focus on results and the best possible outcomes for both our clinic and clients
  • An interest in learning about features and basic repair/maintenance of hearing aids

What's in it for you?

  • Competitive remuneration package including base salary and monthly performance bonuses
  • Salary packaging options
  • Access to discounts from retailers via our Employee Enrichment Hub
  • Generous employee discounts on Sonova products for yourself and your family
  • Online Wellbeing Centre & Employee Assistance Program (EAP)
  • Access to the LinkedIn Learning Platform
  • Opportunity to grow and develop in your role and beyond
  • A values-driven and people-centered culture
  • Being part of a dynamic and supportive team

We team up, we grow talent, and we collaborate with people of diverse backgrounds to win together.

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