Hearing Health Care Professional
4 days ago
To empower individuals to live life without limitations, we offer innovative hearing care solutions. Our commitment to delivering exceptional hearing health care services drives our team's passion for making a positive difference in clients' lives.
We're proud to be part of an international organization dedicated to providing cutting-edge hearing care solutions to people worldwide. Our diverse and dynamic workforce is united by a shared vision: to create a life without limitations through the sense of hearing.
Our Vision
- To enhance the lives of our clients by improving their hearing experience.
Your Role
You will play a vital role in our business, providing outstanding service to our elderly clientele and helping them manage their hearing health in this client-facing position. Comprehensive training and ongoing support are provided.
This is a permanent full-time position with a fixed roster between Monday and Friday from 8:30am to 4:30pm. We're seeking someone who is eager to grow with us and build a long-term career.
Your Responsibilities
- Greet our clients warmly and ensure they have an optimal experience.
- Schedule and confirm appointments for our clients efficiently.
- Provide administrative support to our Clinicians (Audiologists/Audiometrists).
- Effectively manage the day-to-day operations of our clinics, including opening and closing procedures.
- Handle the clinic phone line and shared email inbox.
- Billing our clients accurately and handling payments.
- Learn and competently use a range of software and applications.
Your Qualifications
- Prior experience in face-to-face customer service and/or administration roles.
- A genuine passion for delivering an exceptional client experience.
- Excellent communication and active listening skills.
- Resilience, self-motivation, and plenty of energy.
- Strong organizational and time management skills.
- The ability to work autonomously and effectively within a team.
- A focus on results and achieving the best possible outcomes for both our clinic and our clients.
- An interest in learning about features and basic repair/maintenance of hearing aids.
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