Hearing Care Specialist

15 hours ago

Warwick, Australia beBeeCustomer Full time $54,000 - $84,000

Life Without Limitations: Make a Difference with Our Team

Job Overview

At our leading provider of innovative hearing care solutions, we are on a mission to help people enjoy the delight of hearing. To enable a life without limitations, we develop, manufacture and distribute cutting-edge solutions that push the boundaries of technology.

As a dedicated customer service/admin professional, you will play a pivotal role in delivering exceptional service to our predominantly older clientele, helping them manage their hearing health in this diverse client-facing role. You will work closely with our clinicians to provide top-notch support, ensuring seamless day-to-day operations of our clinics.

Key Responsibilities
  • Welcoming clients and managing their experience for optimal outcomes
  • Scheduling and confirming appointments for our clients
  • Providing administrative support to our clinicians (Audiologists/Audiometrists)
  • Efficiently managing the day-to-day operations of our clinics, including opening and closing procedures
  • Managing the clinic phone line and shared email inbox
  • Billing our clients correctly and taking a range of payments
  • Learning and competently using a range of software and applications
Requirements
  • Prior experience in face-to-face customer service and/or administration roles
  • A passion for delivering an amazing client experience
  • Great communication and active listening skills
  • Resilience, self-motivation, and lots of energy
  • Excellent organisational and time management skills
  • Ability to work autonomously and effectively within a team
  • Focus on results and the best possible outcomes for both our clinic and our clients
  • An interest in learning about features and basic repair/maintenance of hearing aids
What's in it for You?
  • Competitive remuneration package including base salary plus monthly performance bonuses
  • Salary packaging options
  • Access to discounts from over 500 retailers across Australia via our Employee Enrichment Hub
  • Generous employee discounts on Sonova products for yourself and your family
  • Online Wellbeing Centre & Employee Assistance Program (EAP)
  • Access to the LinkedIn Learning Platform
  • Opportunity to grow and develop in your role and beyond
  • A values-driven and people-centered culture
  • Being part of a dynamic and supportive team
Equal Opportunity Employer

We guarantee equal treatment in regard to employment and opportunity for employment, regardless of a candidate's ethnic or national origin, religion, sexual orientation, gender, genetic identity, age, disability, or any other legally protected status.

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