Drive Business Outcomes as a Client Advocate

2 days ago

Melbourne, Victoria, Australia beBeeCustomerSuccess Full time $157,000 - $205,000
Job Opportunity

We are seeking a Customer Success Manager to drive business outcomes for our clients post-purchase. You will lead the value realization process, ensuring trust in our ability to deliver impactful results.

Main Responsibilities:
  • Develop project scoping templates using artificial intelligence.
  • Create documentation to support resource allocation decisions.
  • Design training materials for sales teams on customer value propositions.
  • Enhance scope accuracy by leveraging AI data insights.
  • Collaborate with presales, experts, and AI tools to reduce dependency on delivery resources.
  • Own implementation plans for internal services and co-delivery scopes.
  • Coordinate with Partner Managers to ensure successful project delivery.
  • Maintain scoping SLAs, attach rates, and PS & Premium Support bookings targets.
Required Skills:
  • Proven track record of services sales in SaaS.
  • Experience in delivery and working with partners.
  • Strong discovery, scoping, contracting, and negotiation skills.
  • Leveraging AI within a sales or services context.
  • Influencing without authority and driving cross-functional collaboration.
  • Program management and PSA experience.
  • Background in software sales.
  • Excellent communication and documentation skills.
Benefits:

We offer a comprehensive benefit package, including restricted stock units and incentive compensation. Total compensation varies based on relevant skills and experience.

Diversity and Inclusion:

We strive to create an inclusive workplace where everyone thrives. All qualified applicants receive consideration for employment without regard to protected characteristics.

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