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Customer Service Advocate

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Central Coast, Australia beBeeTaxation Full time $55,000 - $80,000
About the Job As a Service Delivery Officer, you will be at the forefront of providing exceptional customer service to clients across various channels. This vital role involves assisting clients through multiple touchpoints to help them meet their taxation, superannuation, and registration obligations in a timely and efficient manner. Key Responsibilities
  • Provide tailored advice to clients on taxation, superannuation, and registration requirements
  • Engage in meaningful conversations to support and facilitate client outcomes
  • Work within a scheduled contact centre environment to deliver high-quality service
About You We are looking for passionate, client-focused individuals who can deliver tailored, contemporary solutions that shape client behaviour and encourage ongoing willing participation in the taxation and superannuation systems. You will have excellent communication skills, the ability to work in a fast-paced environment, and a strong commitment to delivering exceptional customer service. What We Offer
  • Opportunity to join our Frontline Operations group and contribute to the success of the organisation
  • Chance to build and maintain positive client relationships while making informed decisions to resolve enquiries
  • Collaborative and dynamic work environment with a focus on diversity and inclusion
About Diversity and Inclusion We value the strength of diversity - through our people and the perspectives they bring. We are committed to inclusive recruitment practices and welcome applications from individuals from all backgrounds.