Visitor Centre Operations Coordinator

7 days ago

Gladstone, Australia beBeeTourism Full time $65,000 - $85,000
Job Title:

Visitor Centre Operations Coordinator

Job Summary:

This is an exciting opportunity to join our team as a Visitor Centre Operations Coordinator. As the successful candidate, you will lead daily centre operations, oversee merchandise sales, tours and events, supervise volunteers, and implement marketing strategies to enhance visitor engagement and experiences.

Key Responsibilities:
  • Oversee visitor centre operations including retail sales, inventory management and bookings
  • Process tour bookings, handle visitor enquiries and maintain the booking and reservation system
  • Coordinate, supervise and support volunteers and provide training as required
  • Plan, coordinate and host tours, events and educational experiences aligned with community and organisational objectives
  • Deliver exceptional customer service to all visitors and tour groups
  • Assist in developing tourism experiences and deliver exceptional service standards to elevate the visitor experience
  • Collaborate with the Communications and Community Relations team to develop and deliver marketing campaigns, social media content and promotional initiatives
  • Implement marketing strategies and assist with the development of educational materials to increase visitor numbers
  • Work with external service providers to deliver internal and external communication and marketing materials
  • Build positive stakeholder relationships and represent the organisation at community events
  • Provide administrative and executive support including reporting, scheduling and expenditure monitoring
Requirements:
  • Minimum 5 years experience in event, visitor centre, recreation facility or venue management roles
  • Proven success in increasing visitor engagement and delivering programs, tours or community events
  • Experience supervising and training volunteers
  • Marketing and digital communication skills including social media management, promotional campaigns and website content
  • Strong administrative skills with budgeting, reporting and scheduling experience
  • Exceptional interpersonal and communication skills
  • Advanced skills in Microsoft Office Suite and booking systems
  • Current C Class Driver's Licence
  • Hold or ability to obtain Blue Card, Criminal History Check and Advanced First Aid Training
  • Certificate or Diploma in Business, Events, Education or related field
  • Knowledge of aquaculture, environmental management or conservation education
  • Experience developing educational or community engagement programs
Benefits:
  • Competitive remuneration package
  • Access to wellbeing benefits
  • Opportunity to work in a unique, community-focused role promoting Lake Awoonga and Aquaculture Gladstone

Supporting a Diverse Workforce

We welcome and support all applicants from diverse backgrounds.

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