Visitor Centre Coordinator

1 week ago

Gladstone, Australia Concentis Full time
Overview

Join the Visitor Centre Coordinator role at Concentis in partnership with Gladstone Area Water Board (GAWB). This exciting position is based at the Lake Awoonga Visitor Centre and involves leading daily centre operations, merchandise sales, tours and events, supervising volunteers, and implementing marketing strategies to enhance visitor engagement and experiences.

The role focuses on delivering an unforgettable guest experience and providing administrative support to GAWB's Natural Resources and Recreation team.

Responsibilities
  • Oversee visitor centre operations including retail sales, inventory and bookings
  • Process tour bookings, handle visitor enquiries and maintain the booking and reservation system
  • Coordinate, supervise and support volunteers and provide training as required
  • Plan, coordinate and host tours, events and educational experiences aligned with community and organisational objectives
  • Deliver customer service to all visitors and tour groups
  • Assist in developing tourism experiences and deliver exceptional service standards to elevate the visitor experience
  • Collaborate with GAWB's Communications and Community Relations team to develop and deliver marketing campaigns, social media content and promotional initiatives
  • Implement marketing strategies and assist with the development of educational materials to increase visitor numbers
  • Work with external service providers to deliver internal and external communication and marketing materials
  • Build positive stakeholder relationships and represent GAWB at community events
  • Provide administrative and executive support including reporting, scheduling, expenditure and budget monitoring
Essential Experience / Capabilities
  • Minimum 5 years experience in event, visitor centre, recreation facility or venue management roles
  • Proven success in increasing visitor engagement and delivering programs, tours or community events
  • Experience supervising and training volunteers
  • Marketing and digital communication skills including social media management, promotional campaigns and website content
  • Strong administrative skills with budgeting, reporting and scheduling experience
  • Exceptional interpersonal and communication skills
  • Advanced skills in Microsoft Office Suite and booking systems
  • Current C Class Driver's Licence
  • Hold or ability to obtain Blue Card, Criminal History Check and Advanced First Aid Training
  • Certificate or Diploma in Business, Events, Education or related field
  • Knowledge of aquaculture, environmental management or conservation education
  • Experience developing educational or community engagement programs
  • Competitive remuneration with 12.75% superannuation and access to wellbeing benefits
  • Opportunity to work in a unique, community-focused role promoting Lake Awoonga and Aquaculture Gladstone

If this sounds like you, please click apply or contact Lauren Kirk or Grace Johnstone for a confidential discussion today

Supporting a Diverse Workforce

We welcome and support all applicants, including Aboriginal and Torres Strait Islander people, women, the LGBTI+ community, mature workers, people with disabilities or impairments and people from diverse cultural and religious backgrounds. Concentis and the partners we work with are Equal Opportunity Employers committed to a fair and inclusive working environment.

Job Details

Seniority level: Not Applicable

Employment type: Full-time

Job function: Marketing and Public Relations

Industries: Events Services and Marketing Services


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