Tour Experience Coordinator

2 days ago

Gladstone, Australia beBeeCoordination Full time $96,216 - $134,224
Job Description

As a Tour Experience Coordinator, you will lead daily operations at the Lake Awoonga Visitor Centre. Your role includes overseeing retail sales, inventory management, and bookings.

You will process tour bookings, handle visitor enquiries, and maintain the booking and reservation system. Additionally, you will coordinate, supervise, and support volunteers, providing training as required.

You will plan, coordinate, and host tours, events, and educational experiences aligned with community and organisational objectives. Your responsibility will include delivering customer service to all visitors and tour groups.

You will assist in developing tourism experiences and deliver exceptional service standards to elevate the visitor experience.

Required Skills and Qualifications
  • Minimum 5 years' experience in event, visitor centre, recreation facility, or venue management roles.
  • Proven success in increasing visitor engagement and delivering programs, tours, or community events.
  • Experience supervising and training volunteers.
  • Marketing and digital communication skills, including social media management, promotional campaigns, and website content.
  • Strong administrative skills with budgeting, reporting, and scheduling experience.
  • Exceptional interpersonal and communication skills.
  • Advanced skills in Microsoft Office Suite and booking systems.
  • Current C Class Driver's Licence.
  • Hold or ability to obtain Blue Card, Criminal History Check, and Advanced First Aid Training.
  • Certificate or Diploma in Business, Events, Education, or related field.
  • Knowledge of aquaculture, environmental management, or conservation education.
  • Experience developing educational or community engagement programs.

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