Performance Enhancement Coordinator

4 days ago


Hobart, Tasmania, Australia beBeeEmpowering Full time $100,000 - $120,000
Assessing Specialist

The role is to support Assessing teams by providing technical, process and systems expertise. This involves partnering with stakeholders to achieve business goals, identifying opportunities for improvement, mitigating risks and supporting team performance.

This position requires a strong analytical mindset with the ability to complete deep-dives, provide clear insights and translate findings into reports and recommendations that drive process enhancement.

  • Provide technical support to Assessing teams
  • Design and deliver training – create clear and engaging training packs, facilitate sessions for Assessing teams, and ensure content is practical and impactful.
  • Support capability uplift – provide coaching and knowledge sharing to strengthen technical and process expertise across the team.
  • Turn insights into action – analyse data and team performance, prepare reporting packs, and present insights to leaders to drive process improvements and enhance outcomes.
  • Collaborate with stakeholders to achieve business goals
  • Identify risks and opportunities to drive process improvements and efficiency
  • Act as an Assessing SME in projects, events, and complex claims support


What We're Looking For:

  • Experience in claims assessing (home/general insurance experience highly desirable)
  • Strong knowledge of claims processes, systems, and risk identification
  • Proven ability to coach, mentor, and build capability in others
  • Excellent problem-solving and stakeholder engagement skills
  • Collaborative mindset with a focus on continuous improvement and customer outcomes


Benefits:

  • Competitive salary package + bonus on offer
  • Extensive ongoing support and training


About Us:

We are a company dedicated to making a difference for people and communities. Our Claims teams provide support and understanding for customers in challenging times, finding outcomes that get their lives back on track. If you are passionate about delivering brilliant service and empowering our teams to do the same, we encourage you to apply for this exciting opportunity.

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