
Performance Coach
2 days ago
The Role Specialist will provide technical support to our Claims teams. This includes partnering with stakeholders to achieve business goals, identify opportunities for improvement, mitigate risks and support team performance.
This role is focused on coaching, training and guiding others to uplift capability and confidence.
- Provide technical support to Claims teams
- Design and deliver training – create clear and engaging training packs, facilitate sessions for Claims teams, and ensure content is practical and impactful.
- Support capability uplift – provide coaching and knowledge sharing to strengthen expertise across the team.
- Turn insights into action – analyse data and team performance, prepare reporting packs, and present insights to leaders to drive improvements and enhance outcomes.
- Collaborate with stakeholders to achieve business goals
- Identify risks and opportunities to drive process improvements and efficiency
- Act as an SME in projects and complex claims support
We are looking for someone who is passionate about coaching, uplifting team performance and driving excellence in customer outcomes.
- Experience in claims assessing (home/general insurance experience highly desirable)
- Strong knowledge of claims processes, systems and risk identification
- A proven ability to coach, mentor and build capability in others
- Excellent problem-solving and stakeholder engagement skills
- A collaborative mindset with a focus on continuous improvement and customer outcomes
- Strong analytical skills with the ability to complete deep-dives, provide clear insights and translate findings into reports and recommendations that drive process enhancement.
We offer a competitive salary package and extensive ongoing support and training.
We strive to build an inclusive environment where everyone can be themselves and feel valued, involved and respected for their perspectives and contribution.
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