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We are seeking a proactive and compassionate Client Relations Manager to join our team at Innergrowth Hub, a respected NDIS Support Provider.
Key Responsibilities:- Serve as the primary contact for clients, addressing their needs and concerns with speed and professionalism.
- Develop and maintain strong relationships with clients to enhance their overall experience and satisfaction.
- Collaborate with service teams to ensure that client care plans are executed flawlessly and adjusted as necessary.
- Implement client feedback mechanisms to identify areas for improvement and work with management to refine services.
- Manage client communications and coordinate client events and workshops.
- A passionate leader with a strong commitment to client service excellence.
- Excellent interpersonal and communication skills, capable of building and maintaining positive relationships.
- Experience in client service or relationship management, preferably in healthcare or community services.
- Ability to work strategically, with strong problem-solving skills and attention to detail.
- Must have relevant qualifications in business, management, or a related field.
- Current Police Check and Working With Children Check.
