Client Liaison Officer

4 weeks ago

Sydney, New South Wales, Australia Foot Balance Technology Full time

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Foot Balance Technology is a leading allied health (Pedorthic) clinic located in Castle Hill and Westmead. We pride ourselves on our professionalism, compassion and our highly skilled approach. We are patient centred and focused on achieving the optimal outcome for every single person that walks through our door.

We are seeking a Full-Time motivated Client Services Liaison/Receptionist to work in our busy clinic located in Castle Hill.

As our Full-time Client Services Liaison/Receptionist, you will hold a key position within the practice. There will be a strong emphasis on client care and satisfaction, and the successful candidate will be expected to represent the business in our continued growth and expansion. You will work closely with the other team members to ensure excellence in service delivery. This will require a dynamic, active thinker with good business insights and an ability to learn on the run.

Responsibilities

Booking and management of patients across multiple clinic locations.

Greeting and attending to patients during appointments, ensuring a welcoming

and professional experience.

General office administration and reception duties.

Answering phone calls and replying to emails promptly and professionally.

Liaison with Patients, Doctors, NDIS, Health Professionals, and health fund

providers.

Filing, screening, and maintaining accurate medical and patient documentation.

Monitoring and coordinating completion of patient orders and repairs.

Invoicing and basic accounts processing using clinic systems.

Managing clinic presentation, cleanliness, and readiness for daily operation.

Performing patient follow-ups to ensure service satisfaction and treatment

compliance.

Receiving, unpacking, and recording incoming shipments in coordination with

the warehouse team.

Packing and organizing couriers as required.

Assisting the Manager and clinical team with ad-hoc support tasks and

operational needs.

Requirements

The ideal candidate will demonstrate the following:

Have full work rights in Australia

Have experience in health care administration and experience with the practice

management software, Cliniko, would be an advantage.

Have a strong work ethic and a drive to work amongst our awesome team with

our awesome Clients.

Have high level organization skills and attention to detail.

Speak Arabic or Chinese in addition to English – highly regarded

Be computer literate, confident with Google Workspace and Microsoft Office

Have excellent verbal and written communication skills.

Demonstrate advanced problem-solving abilities and initiative

Demonstrate a client-focused approach in service provision with genuine

empathy and acknowledgement of our client's needs.

Always present yourself in a friendly, professional, and courteous manner.

Undertake all duties in a diligent manner, with excellence and integrity.

Be able to work both independently and collaboratively.

Have strong time management and prioritization skills.

Be open to continuous learning and improvement.

Have a compassionate approach to Client rapport building.

Demonstrate that you are the person that we have been searching for and can

enhance our team in a way that no one else can.

Client Liaison Officer