Customer Service Specialist
7 days ago
We are seeking a highly skilled Customer Service Specialist to join our team as an IT Support expert.
The successful candidate will provide exceptional customer service and technical support to our clients, ensuring their IT needs are met with efficiency and professionalism.
About the Role:
- Provide technical support for desktop, infrastructure, and services across multiple technology streams.
- Respond to and resolve incidents and service requests within agreed service level agreements (SLAs).
- Maintain data integrity within the configuration management database (CMDB) through asset refresh, relocation, deployment, and decommissioning.
- Perform maintenance and housekeeping of customers' physical infrastructure, including desktop equipment, peripherals, telephony, print devices, and audio-visual conferencing equipment.
Required Skills and Qualifications:
- Demonstrated entry-level technical knowledge of hardware and peripherals, including laptops, notebooks, workstations, desktop PCs, printers, media, and audio-visual equipment.
- Demonstrated basic knowledge of desktop and software applications, including operating systems (Windows 7 through 10), Microsoft Office 2007 through 365, antivirus software, and systems.
- Demonstrated entry-level knowledge of Active Directory, Microsoft Exchange, SCCM, and End-Point Imaging.
- Demonstrated entry-level or basic working knowledge of basic IT infrastructure and network equipment, including routers, switches, servers, virtualization, VPN, RSA, Citrix, VMware, and Hyper-Converged Infrastructures.
- Strong verbal and written communication skills, with the ability to articulate technical information to the target audience.
- Professional customer service skills and ability to work well within a team while fostering relationships and partnerships.
- Must hold current or reinstatable Australian Government Security Vetting Agency (AGSVA) National Veillance Level 1 (NV1) clearance.
Benefits:
- A competitive salary package, estimated at $80,000 - $110,000 per annum, depending on experience.
- Ongoing training and development opportunities to enhance your skills and career prospects.
- A collaborative and inclusive work environment that values diversity, equity, and inclusion.
- The opportunity to work with a global organization that prioritizes innovation, customer satisfaction, and employee well-being.
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