Customer Service Representative
4 weeks ago
About the Role
We are seeking an experienced Customer Service Representative to join our team at Frontline Recruitment. As a key member of our team, you will be responsible for managing customer and general enquiries, making bookings, and prioritizing urgent works. You will also be responsible for coordinating with technicians, relaying accurate information, and managing trades locations and needs in the field.
Key Responsibilities
- Manage customer and general enquiries, make bookings, and prioritize urgent works
- Coordinate with technicians, relay accurate information, and manage trades locations and needs in the field
- Maintain customer database, ensuring up-to-date information is entered, and keep customers updated on progress of works carried out
- Record service call results and generate summaries for senior management
- Participate in various training to enhance overall customer satisfaction and assist in developing strategies to improve overall success of the business
Requirements
- Experienced in an office administration and/or scheduling role, ideally within the construction/trade industry
- Proven ability and experience in a customer-focused role, highly organized, and enjoy working in a fast-paced environment
- Strong computer literacy, experienced in Microsoft and CRM systems, with database management skills
- Good attention to detail and ability to prioritize tasks, problem-solve, and excellent communication skills, both verbal and written
About Us
Frontline Recruitment Group was established in 1995 and is made up of industry-specific verticals with specialist consultants working to help match great candidates with great career opportunities.
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