Service Delivery Coordinator

2 weeks ago

Melbourne, Victoria, Australia beBeeService Full time $90,000 - $120,000

We are seeking a dynamic and motivated coordinator to oversee the delivery of contracted service tasks for assigned customers.

About the Role

The ideal candidate will have 3+ years of experience in managed service environments, with strong interpersonal and communication skills, excellent time management and organisational abilities, and a customer-centric mindset.

Key Responsibilities
  • Prioritise support tickets: resolution tracking, SLA compliance, and timely resolutions
  • Drive customer satisfaction, retention, and engagement
  • Identify opportunities for service expansion and process improvement
What You'll Bring
  • 3+ years experience in managed service environments
  • Strong interpersonal and communication skills
  • Excellent time management and organisational abilities
  • A customer-centric mindset with the ability to handle complex discussions diplomatically
Why Work With Us?

We're committed to delivering excellence and innovation in enterprise solutions. Our team values collaboration, continuous improvement, and customer success. We offer competitive remuneration, employee benefits, and access to our online learning platform.

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