Support Services Delivery Coordinator

3 weeks ago

Melbourne, Victoria, Australia HSO group Full time

We're Hiring: Support Services Delivery Coordinator

Are you passionate about delivering exceptional service and building strong client relationships? HSO is looking for a dynamic and motivatedSupport Services Delivery Coordinatorto join our Managed Services team.

About the Role

Reporting directly to the CTO, you'll be responsible for ensuring the successful delivery of contracted service tasks as outlined in our HSO Support Agreements. You'll manage support tickets, uphold SLAs, and work closely with both customers and internal teams to ensure timely and high-quality resolutions.

Key Responsibilities

  • Oversee delivery of contracted service tasks for assigned HSO customers
    • Manage support tickets: prioritisation, resolution tracking, SLA compliance, and budget adherence
      • Drive customer satisfaction, retention, and engagement
        • Identify opportunities for service expansion and process improvement
          • Act as the voice of the customer within HSO to align services with client goals

What You'll Bring

  • 3+ years experience in Managed Service environments
    • Strong interpersonal and communication skills
      • Excellent time management and organisational abilities
        • A customer-centric mindset with the ability to handle complex discussions diplomatically
          • Self-motivation and the ability to perform under pressure

Why Join Us?

HSO is a leading Microsoft Partner specialising in Dynamics365.

At HSO, we're committed to delivering excellence and innovation in enterprise solutions. You'll be part of a supportive team that values collaboration, continuous improvement, and customer success.

On joining HSO, you will receive excellent remuneration and employee benefits. You will have access to HSO Academy, our online and in-person learning tool, which you can leverage to ensure you shape your career path.

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