IT Support Specialist
1 week ago
Hairhouse is seeking a highly skilled and motivated IT Support Assistant to join our dynamic ICT Team within our Support Centre. As a key member of our team, you will play a crucial role in ensuring a seamless experience for our staff and customers.
Key Responsibilities- Incident Management: Provide initial capture of ICT issues in our service desk system, manage service desk tickets, and escalate to the right team members or suppliers for resolution.
- Support Ticket Management: Manage support ticket priority based on impact and urgency to ensure our service level agreements are met.
- User Onboarding: Assist with user onboarding processes, including setting up new accounts and equipment.
- IT Equipment Maintenance: Assist with the installation, configuration, and maintenance of basic IT equipment.
- Technical Support: Provide technical support to Hairhouse Support Office Team members, Franchisees, and retail store teams.
- Experience: At least 1 year of experience within a fast-moving health and beauty retail environment.
- Technical Skills: Basic understanding of Windows and Office software, Apple OSX an advantage.
- Networking Experience: Basic networking experience (Wifi / Ethernet).
- Soft Skills: Strong analytical and problem-solving ability, exceptional customer service and interpersonal skills, excellent communication and time management skills.
Hairhouse is Australia's leading Hair & Beauty services and retail destination, offering the widest range of professional hair products and providing the ultimate customer experience. With online and over 100 stores nationally, we provide Australians with an unsurpassed range of leading hair brands alongside salon and piercing services.
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