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IT Support Specialist

2 months ago

Manningham, Australia Australian Skin Clinics Full time
Job Description

Australian Skin Clinics is seeking a highly skilled and motivated IT Support Assistant to join our team. As an IT Support Assistant, you will play a critical role in ensuring the smooth operation of our IT systems and providing exceptional support to our staff and customers.

Key Responsibilities:
  • Incident Management: Provide timely and effective support to resolve IT-related issues, ensuring minimal disruption to our business operations.
  • Service Desk Management: Manage and prioritize service desk tickets, escalating complex issues to senior technicians or external vendors as needed.
  • Technical Support: Provide technical assistance to staff and customers, including troubleshooting, configuration, and maintenance of IT equipment and software.
  • Training and Development: Participate in ongoing training and development to stay up-to-date with emerging technologies and best practices in the IT field.
  • Collaboration and Communication: Work closely with cross-functional teams to ensure seamless communication and collaboration, providing regular updates on IT-related issues and initiatives.
Requirements:
  • Technical Skills: Proven experience with Windows and Office software, Apple OSX, and basic networking concepts (Wi-Fi/Ethernet).
  • Analytical and Problem-Solving Skills: Strong analytical and problem-solving abilities, with a focus on resolving complex IT issues.
  • Customer Service: Excellent customer service and interpersonal skills, with the ability to communicate effectively with staff and customers at all levels.
  • Time Management: Strong time management skills, with the ability to prioritize tasks and manage multiple projects simultaneously.
  • Adaptability: Ability to work in a fast-paced environment, with a willingness to adapt to changing priorities and deadlines.
What We Offer:
  • Competitive Salary and Benefits: A competitive salary and benefits package, including a hybrid working model and opportunities for professional development.
  • Collaborative Team Environment: A dynamic and supportive team environment, with opportunities to collaborate with cross-functional teams and contribute to the growth and success of Australian Skin Clinics.
  • Training and Development: Ongoing training and development opportunities, including access to industry-leading training programs and conferences.