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Global Business Integration Specialist

1 month ago

Sydney, New South Wales, Australia American Express Full time

We're seeking a talented Project Analyst to join the TLS Global Business Integration team at American Express. In this pivotal role, you'll lead change awareness strategies and plans, as well as support the integration of initiatives to frontline servicing colleagues.

About the Role

This is a key position in our organization, requiring a strong understanding of project management and change management skills. You'll work closely with various teams, including operations, training, and workforce management, to ensure seamless execution of new projects, products, programs, and initiatives.

Responsibilities
  • Lead and participate in the planning and implementation of new projects, products, programs, and initiatives, partnering with key workstream owners across the business.
  • Maintain close alignment with operations teams to represent them accurately and solicit feedback throughout the project lifecycle.
  • Understand the impact the initiative has on operational KPIs, ensuring metrics are protected.
  • Build and maintain strong relationships across different support functions and partner closely with multiple teams.
  • Consult with partners and leadership in the planning, creation, and delivery of change awareness communications.
Requirements

To be successful in this role, you'll need:

  • Flexibility to work across global time zones as required.
  • Project management and change management skills.
  • Outstanding verbal and written communication skills.
  • Able to successfully influence and communicate sophisticated information to a variety of audiences.
  • Excellent prioritization and time management with strong thought leadership and an enterprise approach.
Preferred Qualifications
  • Working knowledge within the Travel and Lifestyle industry.
  • Experience working with cross-functional global teams to deliver change.
  • Intermediate level of PowerPoint and Excel.
What We Offer

As a valued member of our team, you'll enjoy a range of benefits, including:

  • Competitive base salaries ($93,000 - $113,000 per year).
  • Bonus incentives.
  • Support for financial-well-being and retirement.
  • Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location).
  • Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need.
  • Generous paid parental leave policies (depending on your location).
  • Free access to global on-site wellness centers staffed with nurses and doctors (depending on location).
  • Free and confidential counseling support through our Healthy Minds program.
  • Career development and training opportunities.

We're committed to creating a diverse and inclusive workplace where everyone feels valued and supported. If you're passionate about delivering exceptional results and making a meaningful impact, we encourage you to apply for this exciting opportunity.