Customer Service Lead
2 weeks ago
Key Responsibilities:
- Serve as a leader for customer-facing teams to deliver superior customer experiences.
- Develop and implement strategic plans to elevate customer satisfaction and loyalty levels.
- Foster collaboration with store management to achieve sales targets while maintaining high standards of customer service.
About the Role:
The Customer Service Lead is accountable for overseeing daily operations of the customer service department. This includes managing a team, developing strategies, and collaborating with store management to achieve goals.
Key Highlights:
- Lead and develop a team of customer service professionals to meet sales targets and maintain high service standards.
- Design and execute initiatives to enhance customer satisfaction and loyalty.
- Collaborate with store management to drive sales growth and excellence in customer service.
Benefits:
- Exclusive discounts on purchases at Coles Supermarket and Liquor stores.
- A structured learning pathway with training opportunities in leadership and people management.
- Eligibility for novated car leases and share ownership through the Coles Group share plan.
- Paid parental leave for permanent employees.
Coles is committed to building a diverse and inclusive workplace culture that values equality and respect.
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