
Customer Service Lead
2 weeks ago
Role Overview
The Customer Experience Manager will be responsible for leading and managing a high-performing customer service team, ensuring exceptional customer satisfaction and achievement of performance metrics. Key responsibilities include:
- Strategic planning and execution to drive customer experience standards.
- Liaising with stakeholders to resolve issues and improve processes.
- Development and implementation of key performance indicators for the department.
- Maintenance of accurate records and reports to inform business decisions.
Key Skills and Qualifications
- High volume call centre experience.
- Proven leadership and team management skills.
- Strong attention to detail and analytical skills.
- Excellent communication and interpersonal skills.
About Us
We are a leading provider of products and services, committed to delivering exceptional customer experiences and building strong relationships with our customers.
Benefits
We offer a competitive salary package, opportunities for professional growth and development, and a collaborative work environment.
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