Lead a Customer Service Team

5 days ago


Australia beBeeLeadership Full time $90,000 - $120,000
Customer Service Team Lead

Job Description:

As a Customer Service Team Lead, you will be responsible for leading a team of customer service representatives to deliver exceptional customer experiences. You will oversee day-to-day store operations, ensuring the store is welcoming and energized.

Key Responsibilities:

  • Lead, coach, mentor, and inspire a team to shine and deliver great results.
  • Oversee day-to-day store operations, ensure the store is welcoming and energized.
  • Resolve customer enquiries with patience and a focus on leaving customers with a positive impression.
  • Assist with onboarding new team members by providing the tools and knowledge needed to surprise and delight customers.

Requirements:

  • Experience in a retail environment and knowledge of innovative practices.
  • Strong customer service orientation and a demonstrated ability to deliver quality service.
  • Problem-solving skills with the ability to make thoughtful and well-informed decisions.
  • Results-driven and charismatic, with the ability to support the team to perform at their best in a collaborative setting.

Benefits:

  • Competitive remuneration and employee discounts.
  • Paid Connected Day each year to focus on culture, family, health, and community.
  • Inclusive paid parental leave (up to 14 weeks for primary caregivers).
  • Optus U micro-credentials to build future-ready skills, developed with La Trobe and Macquarie Universities.
  • Employee networks and inclusivity initiatives across Culture Connect, Elevate Women, Disability Network, Express Yourself (LGBTQIA+).
  • Free 24/7 confidential counselling and support services.
  • Flexible working arrangements – discuss how the role can be flexible for you.


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