
Lead a Customer Service Team
5 days ago
Job Description:
As a Customer Service Team Lead, you will be responsible for leading a team of customer service representatives to deliver exceptional customer experiences. You will oversee day-to-day store operations, ensuring the store is welcoming and energized.
Key Responsibilities:
- Lead, coach, mentor, and inspire a team to shine and deliver great results.
- Oversee day-to-day store operations, ensure the store is welcoming and energized.
- Resolve customer enquiries with patience and a focus on leaving customers with a positive impression.
- Assist with onboarding new team members by providing the tools and knowledge needed to surprise and delight customers.
Requirements:
- Experience in a retail environment and knowledge of innovative practices.
- Strong customer service orientation and a demonstrated ability to deliver quality service.
- Problem-solving skills with the ability to make thoughtful and well-informed decisions.
- Results-driven and charismatic, with the ability to support the team to perform at their best in a collaborative setting.
Benefits:
- Competitive remuneration and employee discounts.
- Paid Connected Day each year to focus on culture, family, health, and community.
- Inclusive paid parental leave (up to 14 weeks for primary caregivers).
- Optus U micro-credentials to build future-ready skills, developed with La Trobe and Macquarie Universities.
- Employee networks and inclusivity initiatives across Culture Connect, Elevate Women, Disability Network, Express Yourself (LGBTQIA+).
- Free 24/7 confidential counselling and support services.
- Flexible working arrangements – discuss how the role can be flexible for you.
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