Claims Performance Expert

3 days ago


Perth, Western Australia Aviva Full time

About the Job

We have an exciting opportunity to join our growing team, where you will play a critical role in tracking and analysing Claims Indemnity (Claims Cost) performance for the redesign programmes currently happening in our Claims functions.

The Team

You will work closely with a talented team of professionals who are passionate about driving business performance and outcomes through robust tracking, reporting, and analysis.

Your Key Responsibilities

  1. Build high-quality and credible indemnity tracking across the Claims transformation programme by bringing together teams across change, finance, business intelligence, and analytics.
  2. Develop a deep understanding of the dynamics of claims data in relation to the end-to-end system with total economics in mind.
  3. Support the timely and accurate population of tracking and be “all over” performance, providing high-quality, actionable insight based on data.
  4. Take on ad-hoc analysis and problem solving, demonstrating a curious mindset, and produce high-quality presentations of analysis.
  5. Support the creation of forecasts for programme benefits, ensuring that the impact of risks and opportunities on benefit trajectories is understood by delivery theme teams.
  6. Support the claims finance team in the translation of lead operational indicator tracking into a P&L view and be receptive to input and feedback.
  7. Contribute to the improvement of overall data quality and governance within the claims function.

Your Skills and Experience

  • GI and claims experience preferred but not essential.
  • Experience in a finance or actuarial role would be advantageous, but not essential. Prior analytical experience desired, must be able to take the initiative and work outside a process.
  • Be proactive and tenacious, with good problem-solving skills and the ability to think laterally.
  • Excellent Excel modelling skills with the ability to translate and manage complex formulas and interrogate large data sets.
  • Effectively manage stakeholder expectations with the ability to articulate performance effectively both at summary and detailed level.

Why Join Us?

At Aviva, we believe that our colleagues are our greatest asset. That's why we offer a range of benefits to support your career development and wellbeing.

  • Salary: Circa £50,000 (depending on location, skills, experience, and qualifications).
  • Bonus opportunity – 10% of annual salary (actual amount depends on performance and Aviva’s targets).
  • Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in.
  • 29 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days.
  • Make your money go further – Up to 40% discount on Aviva products, and other retailer discounts.
  • Up to £1,200 of free Aviva shares per year through our Maching Share Plan and share in the success of Aviva with our Save As You Earn scheme.
  • Brilliantly supportive policies including parental and carer's leave.
  • Flexible benefits to suit you, including sustainability options such as cycle to work.
  • Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others.
  • We take your wellbeing seriously with lots of support and tools.


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