Claims Expert
5 days ago
We are seeking a highly skilled Claims Specialist to join our team in West Perth, working 7.30am – 3.30pm on a structured roster with flexibility for remote work. The successful candidate will have a passion for delivering exceptional customer service and experience in claims management.
Key Responsibilities- Manage individual caseloads through to finalisation
- Identify potential recovery action as part of effective claims management
- Review quotes and authorise repair costs
- Negotiate settlements for claims
- Act as a technical referral point for internal teams
- Provide empathy and understanding whilst handling complex conversations
- Consistently deliver service that exceeds member expectations
- Exceptional customer service skills and attention to detail
- Excellent communication and negotiation skills
- Ability to gather, collate and present evidence and make informed decisions
- Clear communication of complex processes and decisions to members
- Results-oriented mindset
- Self-driven and motivated with ability to work autonomously
- A workplace culture valuing employee empowerment and wellbeing
- Flexible work arrangements supporting work-life balance
- Opportunities for ongoing career development and growth
- Free Roadside Assistance and discounts on RAC products and services
Please note that salary is negotiable based on experience. If you have a strong background in claims management and excellent communication skills, we encourage you to apply.
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