
Customer Service Administrator
7 days ago
Job Opportunity
">We are seeking a skilled and organized individual with experience in administration to join our team. The ideal candidate will possess exceptional people skills, be well-presented, and have a positive attitude.
">Responsibilities
">- ">
- Welcome customers and guests to the Bodyshop and greet clients over the phone">
- Provide support to valued customers to identify their requirements, directing enquiries as appropriate">
- Maintain a daily appointment diary">
- Prepare RO's via the company's DMS (ERA & IBODY SHOP)">
- Process invoices/data entries into company DMS, Accounts Reconciliation (debtors & creditors)">
- Liaise with insurance companies (company and customer queries)">
- Manage payments and records within an appropriate file system, including EFT and Cash payments from customers and towing companies">
- Work along with Estimators to manage daily production IN and OUT using AUTO-QUOTE (including ESTIMAGE/NRMA)">
- Update XREP and Allianz Connect online">
- Manage bookings for LOAN CARS, RENTAL CARS, HEAD OFFICE CARS and TOWING SERVICES">
- Perform additional administrative tasks as required">
Requirements
">- ">
- Experience in a busy workplace with an ability to multitask">
- A commitment to delivering high levels of customer service">
- A confident phone manner">
- Intermediate computer skills">
- Well-presented corporate attire">
- Well-developed communication skills">
- Previous experience in a similar position or within the retail automotive industry would be advantageous">
About Us
">We offer a range of benefits, including Paid Parental Leave, Discounted Health Insurance, and Access to an Employee Assistance Program.
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