Account Retention Specialist

11 hours ago

Sydney, New South Wales, Australia beBeeSuccess Full time $80,000 - $125,000
Customer Success Professional

This role is responsible for driving customer retention, engagement and revenue across institutional business in Australia and New Zealand.

The successful candidate will implement customer success and engagement strategies to ensure high product adoption, usage growth and renewal success rates within assigned accounts.

Duties and Responsibilities

  • Raise sales targets through securing subscription renewals and identifying cross/up-sell opportunities within assigned accounts
  • Develop and execute engagement strategies, including education, training and support initiatives to drive product adoption and retention
  • Build and maintain strong professional networks with key decision-makers and stakeholders at all levels within customer organisations
  • Provide in-depth product usage analytics and insights to customers and internal teams to inform engagement and renewal strategies
  • Manage a strategic and direct sales process, including territory planning and pipeline management, utilising sales methodology tools
  • Ensure Salesforce and CRM data compliance in line with business requirements
  • Gather and communicate market intelligence and customer feedback to support business development and product improvement initiatives
  • Collaborate closely with internal teams to deliver on customer needs and support key business objectives

Requirements

  • Proven track record in achieving and exceeding sales and renewal targets in a B2B environment
  • Demonstrated experience in customer engagement, education and retention strategies
  • Strong consultative, value-based and solution-selling skills in complex sales cycles
  • Excellent relationship-building, networking and stakeholder management abilities
  • Strong business acumen, analytical skills and proficiency in usage analytics
  • Excellent communication, presentation and training delivery skills
  • Experience in the health, academic or related sectors preferred
  • Proficient in Microsoft Office and CRM systems (Salesforce preferred)
  • University degree in Science, Healthcare, Technology or related field preferred
  • Self-starter with initiative, enthusiasm and a customer-focused mindset
  • Collaborative team player with high integrity and a focus on the big picture
  • Fluent in English (verbal and written)

  • Client Retention Specialist

    5 days ago

    Sydney, New South Wales, Australia beBeeRelationship Full time $90,000 - $120,000

    Job Overview:The Customer Success Team Lead role is pivotal in driving the retention and growth of our client base. This position requires a strategic thinker who can spearhead the management of a small team of Customer Success Managers, also known as Brand Champions.Main Responsibilities:To manage a small key portfolio of accounts and drive the retention...

  • Omnichannel Customer Retention Specialist

    20 hours ago

    Sydney, New South Wales, Australia beBeeMarketing Full time $80,000 - $82,500

    Customer Lifecycle Marketing SpecialistAs a key player in the Everyday Rewards Partnership team, you will be responsible for developing and executing data-driven customer lifecycle campaigns across various channels to support member acquisition, engagement, and retention.You will leverage your expertise to craft targeted communications that optimize...

  • Cancellations & Retention Specialist (Insurance)

    3 hours ago

    Sydney, New South Wales, Australia beBeeRetention Full time $57,000 - $60,000

    Job DescriptionCancellations & Retention Specialist (Insurance)This is a unique opportunity to excel in customer service and make a real difference in the lives of business owners.As a Cancellations & Retention Specialist, you will be responsible for providing exceptional customer experiences through professional communication and problem-solving...

  • Lead Customer Retention Specialist

    3 days ago

    Sydney, New South Wales, Australia beBeeSuccess Full time $104,660 - $144,489

    Customer Success StrategistThe ideal candidate will develop and execute comprehensive account strategies to promote long-term success, adoption, and retention.This role involves managing a portfolio of customers requiring both high-touch and scale engagement methods.Main Responsibilities:Develop strategic touchpoints including monthly check-ins, QBRs,...

  • Team Leader Retention

    3 days ago

    Sydney, New South Wales, Australia Efinancialcareers Ltd. Full time

    Team Leader Retention | Retail Banking Bendigo and Adelaide Bank Sydney, Australia It starts here.With Bendigo Bank... and you.We've never been 'just a bank'.Just like you should never be 'just an employee'.We're united in our belief that in banking, better can be bigger, and together we're making it happen.As Team Leader Retention , you will play a crucial...

  • Driving Revenue Growth and Customer Retention

    2 days ago

    Sydney, New South Wales, Australia beBeeBusiness Full time $100,000 - $145,000

    We are seeking a highly motivated and results-driven professional to join our sales organization as a Business Growth Specialist. This role is responsible for building deep client relationships across complex organizations, driving revenue growth, and ensuring customer retention.Key ResponsibilitiesBuild and maintain long-term client partnerships by...

  • Key Account Growth Specialist

    22 hours ago

    Sydney, New South Wales, Australia beBeeAccount Full time $90,000 - $120,000

    Key Account Growth SpecialistWe are seeking a highly skilled Key Account Growth Specialist to drive revenue expansion and foster strong client relationships.Responsibilities:Develop and execute growth strategies for key accounts to maximize customer satisfaction and retention rates.Identify and pursue new business opportunities through strategic planning and...

  • Customer Retention Specialist

    22 hours ago

    Sydney, New South Wales, Australia beBeeRetention Full time $90,000 - $120,000

    Optimizing customer retention and driving revenue growth within our client base is a key objective for this role.About the PositionWe are seeking an experienced project manager to lead critical projects, develop and refine strategies, and translate the value of customer engagement into tangible business outcomes.You will contribute to a dynamic and agile...

  • Digital Retention Specialist

    6 days ago

    Sydney, New South Wales, Australia beBeeCustomerCentric Full time

    Job Description:As a CVM Manager, you will be at the forefront of driving retention and revenue within our customer base. You will lead key projects, develop and optimize strategies, and translate the value of CVM into measurable business outcomes.You will contribute to an innovative and agile team approach, leading by example and evolving our ways of...

  • Chief Growth Officer

    5 days ago

    Sydney, New South Wales, Australia beBeeCustomer Full time $120,000 - $150,000

    Job DescriptionThe Lead Customer Success Manager plays a critical role in driving customer retention and protecting revenue by building strategic relationships with key stakeholders, including economic buyers and executive sponsors, while leading a team of Customer Success Managers to deliver results.As the primary point of contact for major accounts, you...