Retention Manager

4 weeks ago

Sydney, New South Wales, Australia Buscojobs Full time

At amaysim, it's not just the customers that get all the Big Love – we make sure our people feel it too Our people are the staple of our culture, and everything we do is driven by our four key values, with empathy at the heart of it all. We work hard and have fun in the process, always looking for new ways to innovate and encourage whilst remaining true to our roots.

Please note this is a Parental Leave Cover of up to 10 months.

Your day in the life of a Retention Manager at amaysim

As a Retention Manager, you will be at the forefront of driving retention and revenue within our customer base. You will lead key projects, develop and optimize strategies, and translate the value of CVM into measurable business outcomes.

  • You will contribute to an innovative and agile team approach, leading by example and evolving our ways of working alongside new technological innovations.
  • You will be a key collaborator in projects passionate about new products or features, driving retention within the amaysim customer base. Additionally, you will partner with the Senior Marketing Technology Manager and Marketing Automation Manager on personalized journeys using machine learning to drive retention and growth.
  • Key responsibilities include accurately forecasting churn and growth performance, reducing hard churn through strategic projects, and driving app penetration and engagement.
What makes you perfect for the role?

We are looking for someone with a proven track record in project management and the ability to work in an agile environment. You should have experience in email marketing and marketing automation tools such as SalesForce Marketing Cloud and a Customer Data Platform like Segment. Familiarity with Adobe Experience Manager (AEM) and Pendula is a plus.

A tertiary qualification in a business / marketing-related field is needed. You should be commercially minded, results-driven, and possess outstanding time management, attention to detail, and project management skills. Expertise in managing the customer experience and end-to-end lifecycle journeys and communications is critical.

We seek someone with a customer-focused approach to marketing and the ability to manage and motivate people to achieve results and critical metrics. Strong communication skills, the ability to build successful relationships, and steer cross-functional teams are crucial. You should be adaptive to change, able to work well under stress and tight deadlines, and possess problem-solving skills to address issues proactively.

The good stuff...

We promote a collaborative work environment, and as part of the amaysim team, you'll enjoy various benefits:

  • Discounts on Optus / amaysim products and services, and to over 400 retailers Australia-wide
  • Ongoing training, mentoring, and focus on development opportunities
  • Hybrid ways of working
  • Competitive salary
  • Vibrant amaysim culture
So, why amaysim?

Who says you can't fall in love with your telco With over 1 million happy customers and a ton of outstanding awards in the pool room, we're certainly feeling the love. Because at amaysim, that's what we're all about. Big Love to be detailed. It starts with our great value little SIM, but it extends way beyond that.

Learn more about amaysim:

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