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Housing Officer A03

2 months ago

Brisbane, Queensland, Australia Empire Group Full time
Housing Officer A03

About the Role

We are seeking a highly skilled and experienced Housing Officer to join our team at Empire Group. As a Housing Officer, you will be responsible for providing a range of applicant, tenancy, and property management services and advice to customers with complex needs.

Key Responsibilities

  • Respond to customers face to face and via the telephone, undertaking customer interviews, making referrals to support service agencies, assessing new social housing and private housing assistance applications from customers.
  • Maintain accurate customer and property records using the Microsoft Suite and internal IT systems with a high level of accuracy.
  • Manage tenancy arrangements, allocations, changes of tenancy, and vacancies, and liaise with other housing providers ensuring departmental compliance.
  • Conduct home visits to properties and investigate and facilitate any tenancy disputes and complaints.
  • Manage property maintenance and conduct property inspections.
  • Manage and monitor rent and maintenance arrears, rent assessments, payment arrangements, refunds, and collections.

Requirements

  • Proven customer service experience (telephone and face to face).
  • Intermediate Microsoft Office skills and confidence to quickly learn additional IT systems.
  • High attention to detail and able to work independently.
  • Excellent communication skills.
  • High confidentiality, empathy, and resilience to deal with people in distress.
  • Able to work under pressure in a fast-paced environment.
  • A National Criminal History check will be required before placement.
  • Drivers License.

What We Offer

Empire Group offers a dynamic and supportive work environment, with opportunities for professional growth and development. We are committed to providing our employees with the tools and resources they need to succeed.