Senior Technical Operations Leader

6 days ago


Melbourne, Victoria, Australia beBeeElevation Full time $145,000 - $175,000
Technical Operations Manager

Lead a team of skilled professionals to deliver superior technical support experiences across the organization.

Key Responsibilities:
  • Elevate critical technical issues, ensuring resolution within specified timeframes.
  • Oversee incident, request, problem, and change management processes.
  • Design and maintain operational workflows and documentation.
  • Manage proactive health monitoring and automation tools.
  • Deliver monthly reports on performance metrics and compliance.
  • Implement continuous improvement initiatives for technical services.
Requirements:
  • Graduate degree in Computer Science or equivalent.
  • 5+ years' experience in Senior Management with multiple disciplines.
  • Proven ability to lead and manage a technical team.
  • Proficient in ServiceNow and CMDB management.
  • Experience managing escalations, vendor relationships, and lifecycle management.


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