Guest Services Team Lead
5 days ago
About Our Team
We are seeking an experienced Guest Services Supervisor to join our team at Reflections Holidays, Shaws Bay and Ballina.
The Role
This is a full-time position, responsible for supervising Guest Service Officers and Housekeepers within the park, ensuring the delivery of excellent guest experiences, and representing Reflections Holidays in a positive manner.
Key Responsibilities
- Supervise direct reports and oversee daily work where required.
- Provide high-quality customer service, liaising with guests face-to-face and via telephone for bookings and enquiries, including handling complaints by staff or guests.
- Responsible for the opening and closing of the office and kiosk/store.
- Manage day-to-day financial transactions, including reconciliation and banking of monies.
- Assist with guest reservations, cancellations, arrivals, and departures.
- Follow work health and safety procedures.
- Undertake on-call duties, providing after-hours support and responding to after-hours enquiries where required.
- Ensure operational procedures are followed.
About You
The successful candidate will be able to demonstrate experience in a front office/reception setting, customer service, food handling and preparation, housekeeping and/or cleaning, and stock control.
Additionally, they will have the ability to work productively and independently, deliver an excellent guest experience, and possess strong communication skills and a professional phone manner.
What We Offer
In addition to a competitive salary, you will have access to two free nights' accommodation, a generous discount on personal travel to our parks, and above entitlement leave.
We also offer a comprehensive education and development program, excellent wellbeing initiatives, and activities that foster a sense of connection and belonging.
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