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Customer Service Advocate

1 week ago

Melbourne, Victoria, Australia Inchcape plc Full time

At Inchcape plc, we are committed to delivering an exceptional customer experience through our network of state-of-the-art dealerships. As a Service Advisor, you will play a critical role in achieving this goal by providing outstanding customer service and support to our customers.

Key Responsibilities
  • Deliver exceptional customer service and support to our customers.
  • Conduct vehicle assessments and diagnose any potential issues.
  • Recommend necessary repairs and maintenance to our customers.
  • Coordinate service appointments and manage work orders to ensure timely completion.
  • Maintain accurate records and process payments efficiently.

To succeed in this role, you will require:

  • A passion for cars and automotive knowledge.
  • Strong interpersonal and communication skills.
  • Exceptional customer service abilities.
  • The ability to multitask in a fast-paced environment.
  • Attention to detail and problem-solving skills.
  • Computer proficiency for record-keeping and invoicing.

We offer a range of benefits and opportunities for career development, including access to our employee benefits program, which includes discounts on vehicle purchases and services, free annual flu vaccination, corporate health care plan with Bupa, financial services support, and a comprehensive employee wellbeing program. We also foster a positive and supportive team environment, recognize individual and team accomplishments, and provide opportunities for career advancement.