Customer Service Support Professional

6 days ago


Melbourne, Victoria, Australia Cessna Aircraft Company Full time

Cessna Aircraft Company has been inspiring the journey of flight for nine decades through iconic and beloved brands. We are passionate advocates of aviation, empowering people with the freedom of flight.

Job Overview

We are seeking a detail-oriented individual to assist our Customer Service Managers and upcoming iMRO transition in a dynamic general aviation environment.

Key Responsibilities
  1. Support Customer Service Managers with daily administrative tasks and customer interactions.
  2. Coordinate communication between internal departments and external customers regarding service updates, invoice status, maintenance schedules, and warranty programs.
  3. Maintain and update customer records, work orders, and service documentation, and support the preparation of reports and other customer-related documents.
  4. Generate, review, and process customer invoices accurately and in a timely manner.
  5. Ensure accurate recording of labor, parts, and other costs associated with aircraft maintenance services by working closely with the CSM and Maintenance Manager.
  6. Collaborate with the finance department to resolve any discrepancies related to billing and payments.
Requirements
  1. Minimum 2 years in customer service, administrative support, or invoicing, preferably in aviation.
  2. Familiarity with iMRO or aviation maintenance software is a plus.
  3. Experience with customer invoicing, accounts receivable, or financial documentation.
  4. Ability to collaborate across different departments to support seamless customer service and maintenance operations.
  5. Proactive approach to resolving customer inquiries and operational challenges.
  6. Excellent written and verbal communication skills.
  7. Good organization and time management skills.
  8. Attention to detail and goal-oriented.
  9. Ability to prioritize and manage time-sensitive responsibilities.


  • Melbourne, Victoria, Australia PEXA Full time

    At PEXA, we're committed to delivering exceptional customer experiences. As a Customer Support Specialist, you'll play a vital role in achieving this goal.**Job Description:**We're seeking a highly motivated and organized individual to join our support team. The successful candidate will provide first-class customer service via live chat, email, and phone,...


  • Melbourne, Victoria, Australia Commonwealth Bank Full time

    About Our Products and ServicesThe Commonwealth Bank offers a range of financial products and services designed to help our customers achieve their financial goals. Our products include home loans, business banking, and financial advice, among others.Your RoleAs a Customer Banking Specialist Relief in our Branch, you will be responsible for providing expert...


  • Melbourne, Victoria, Australia Westpac Group Full time

    About the RoleAs a Customer Service Professional at Westpac Group, you will be part of a team that is committed to creating better futures together. This means delivering exceptional customer experiences and helping our customers achieve their financial goals.We are seeking an experienced banking professional who can work in a fast-paced environment and...


  • Melbourne, Victoria, Australia Axon Full time

    Job DescriptionAxion seeks a highly skilled Customer Service Professional to join our team in Melbourne, Australia (remote). Reporting to the Manager, Global Support, this role involves providing world-class technical support to Axon customers via multiple communication channels.Troubleshoot and resolve technical issues related to AXON Hardware and Software...


  • Melbourne, Victoria, Australia Support for life services Full time

    Job SummaryWe are seeking a highly skilled Disability Services Professional to join our team at Support for Life Services.This is a full-time on-site role that requires the ability to work effectively in a team setting and communicate with individuals.Focusing on community support and promoting community health, this role involves working closely with...


  • Melbourne, Victoria, Australia Everi Pty Full time

    At Everi Pty, we are committed to delivering exceptional customer service and empowering our customers to achieve their financial goals. As a Customer Service Officer, you will play a vital role in driving this mission forward.About the RoleThis is a permanent, full-time position located at one of our branches. Your primary responsibility will be to provide...


  • Melbourne, Victoria, Australia Bostik Australia Full time

    Bostik Australia is a global leader in innovative adhesive solutions, dedicated to creating products that enhance everyday life. We foster a dynamic and inclusive work environment where creativity and collaboration thrive.Job OverviewAs our Client Care Representative, you will be responsible for ensuring we deliver exceptional customer experiences. This...


  • Melbourne, Victoria, Australia RMIT University Full time

    Job Responsibilities:The Professional Support Services Manager will oversee the Tier 1 specialised HR/People skilled resolver group and handle daily operations, escalation of complex inquiries, and promote cross-functional collaboration to improve service delivery. Key responsibilities include providing HR advice across all customer contact channels,...


  • Melbourne, Victoria, Australia Acxpa Full time

    The May 2024 Technical Support and Help Desk Customer Service Training Essentials course is designed to equip technical support/help desk employees with professional customer service skills that can positively impact the business.This short-duration (3-hour) online/virtual training session aims to teach the core fundamentals of delivering consistently great...


  • Melbourne, Victoria, Australia Around the Clock Care and Support services Full time

    Around the Clock Care and Support services is a respected provider of care and support services to individuals living with disabilities.We are currently seeking experienced Community Support Workers to join our team.The role involves providing personal and domestic care for high-need clients, including transport, social support, meal preparation and...


  • Melbourne, Victoria, Australia Textronaviation Full time

    Customer Service Support Staff - MelbourneJoin to apply for the Customer Service Support Staff - Melbourne role at Textron AviationJob Summary:We are seeking a detail-oriented Customer Service Support Staff to assist the Customer Service Managers and upcoming iMRO (Integrated Maintenance, Repair and Overhaul) transition in a dynamic general aviation...


  • Melbourne, Victoria, Australia Gallagher Group Limited Full time

    OverviewGallagher Group Limited is a leading provider of animal management solutions. We're passionate about making farm life easier and more profitable for our customers, while ensuring a positive impact on environmental and animal welfare issues.The OpportunityWe're looking for an experienced customer service leader to drive sales, deliver exceptional...


  • Melbourne, Victoria, Australia AkzoNobel Full time

    About AkzoNobelWe're a leading paints and coatings company dedicated to providing sustainable solutions. With a presence in over 150 countries, we offer a world-class portfolio of brands that are trusted globally.Our commitment to innovation and customer satisfaction drives us to deliver exceptional service to our clients.


  • Melbourne, Victoria, Australia eFinancialCareers Ltd. Full time

    We're seeking a Customer Engagement Professional to join our team and take our customer service to the next level.You'll use your exceptional listening and problem-solving skills to understand our customers' needs and preferences, developing tailored solutions that exceed their expectations. Your ability to communicate complex information in a clear and...


  • Melbourne, Victoria, Australia Randstad Full time

    We are seeking a dedicated and customer-focused professional to join our team as a Customer Service Officer.About the RoleYou will play a key role in delivering exceptional service across multiple channels. If you thrive in a fast-paced environment and enjoy helping people, we'd love to hear from you.Key Responsibilities:Provide high-quality customer...


  • Melbourne, Victoria, Australia Mars Recruitment Australia Full time

    A Customer Service Representative opportunity has become available at Mars Recruitment Australia.The successful candidate will be responsible for providing exceptional customer service to clients and internal stakeholders, including:Responding to inquiries and resolving issues in a timely and professional mannerProviding product information and...


  • Melbourne, Victoria, Australia Experian Asia Pacific Full time

    Job DescriptionThis role involves managing consumer enquiries, providing accurate information and solutions, while working towards first-time resolution. The ideal candidate will have experience with privacy legislation and industry regulations, with the ability to educate consumers on these topics.The Consumer Services Agent plays a key role within the...


  • Melbourne, Victoria, Australia Service Stream Full time

    About Service StreamWe are an equal opportunity ASX-listed business that develops and operates Australia's essential services networks across telecommunications, utilities, transport, defence, and social infrastructure industries.Our mission is to keep communities connected, and we are committed to fostering a workplace culture that values diversity and...


  • Melbourne, Victoria, Australia Driftwood Hospitality Full time

    About the CompanyDriftwood Hospitality Management is a leading provider of hospitality services. Our company culture empowers our associates to take initiative, be proactive, and contribute to the success of their property with well-defined strategies and objectives. We're committed to creating an inclusive and diverse work environment where our associates...


  • Melbourne, Victoria, Australia LifeHealthcare Full time

    Why Join Us?At LifeHealthcare, we're passionate about making life better for others through our innovative medical technology solutions. As a Client Support Professional, you'll play a vital role in delivering exceptional customer experiences by supporting and guiding customers through inbound and outbound communication channels.With your strong written and...