Customer Service Support Professional
6 days ago
Cessna Aircraft Company has been inspiring the journey of flight for nine decades through iconic and beloved brands. We are passionate advocates of aviation, empowering people with the freedom of flight.
Job OverviewWe are seeking a detail-oriented individual to assist our Customer Service Managers and upcoming iMRO transition in a dynamic general aviation environment.
Key Responsibilities- Support Customer Service Managers with daily administrative tasks and customer interactions.
- Coordinate communication between internal departments and external customers regarding service updates, invoice status, maintenance schedules, and warranty programs.
- Maintain and update customer records, work orders, and service documentation, and support the preparation of reports and other customer-related documents.
- Generate, review, and process customer invoices accurately and in a timely manner.
- Ensure accurate recording of labor, parts, and other costs associated with aircraft maintenance services by working closely with the CSM and Maintenance Manager.
- Collaborate with the finance department to resolve any discrepancies related to billing and payments.
- Minimum 2 years in customer service, administrative support, or invoicing, preferably in aviation.
- Familiarity with iMRO or aviation maintenance software is a plus.
- Experience with customer invoicing, accounts receivable, or financial documentation.
- Ability to collaborate across different departments to support seamless customer service and maintenance operations.
- Proactive approach to resolving customer inquiries and operational challenges.
- Excellent written and verbal communication skills.
- Good organization and time management skills.
- Attention to detail and goal-oriented.
- Ability to prioritize and manage time-sensitive responsibilities.
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Customer Support Professional
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Customer Support Professional
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Customer Service Professional
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Customer Service Professional
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Customer Service Professional
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Melbourne, Victoria, Australia Acxpa Full timeThe May 2024 Technical Support and Help Desk Customer Service Training Essentials course is designed to equip technical support/help desk employees with professional customer service skills that can positively impact the business.This short-duration (3-hour) online/virtual training session aims to teach the core fundamentals of delivering consistently great...
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Customer Service Support Staff
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Melbourne, Victoria, Australia Textronaviation Full timeCustomer Service Support Staff - MelbourneJoin to apply for the Customer Service Support Staff - Melbourne role at Textron AviationJob Summary:We are seeking a detail-oriented Customer Service Support Staff to assist the Customer Service Managers and upcoming iMRO (Integrated Maintenance, Repair and Overhaul) transition in a dynamic general aviation...
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Customer Service Team Lead Professional
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Customer Service Representative
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Customer Service Professional
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Service Professional
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Client Support Professional
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