Aged Care Quality and Safety Professional

1 day ago

Canberra, ACT, Australia beBeeComplaints Full time $115,000 - $140,000
Senior Complaints Officer

The role of Senior Complaints Officer plays a vital part in enhancing the quality and safety of aged care services. This position requires skilled professionals who can effectively make positive improvements for people receiving aged care, their supporters, and service providers.

Key Responsibilities:
  • Contribute to the development and implementation of strategies to improve the quality and safety of aged care services.
  • Collaborate with stakeholders to identify and address concerns and complaints related to aged care services.
  • Provide expert advice and support to service providers to enhance their capacity to deliver high-quality aged care services.
  • Maintain accurate records of complaints and investigations.
  • Participate in continuous professional development to stay up-to-date with best practices and industry developments.
Requirements:
  • A degree in a relevant field such as social work, psychology, or law.
  • Extensive experience in a similar role or a related field.
  • Strong analytical and problem-solving skills.
  • Excellent communication and interpersonal skills.
  • Ability to work independently and as part of a team.
Benefits:
  • A competitive salary package.
  • Opportunities for career advancement and professional growth.
  • A dynamic and supportive work environment.
  • A range of employee benefits including paid leave, flexible working arrangements, and access to professional development opportunities.
About this Role:

This is an exciting opportunity for a motivated and experienced professional to join our team as a Senior Complaints Officer. If you are passionate about improving the quality and safety of aged care services and have the necessary skills and qualifications, we encourage you to apply.

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