Senior Retirement Community Director

7 days ago

Melbourne, Victoria, Australia Respect Aged Care Full time
About Respect Aged Care

Respect Aged Care is a not-for-profit organisation dedicated to providing high-quality care and community services to older residents. Our mission is to foster communities of belonging and give back to the elderly by promoting their well-being and dignity.

As a proud provider of aged care services since 1922, we have established a strong reputation for delivering compassionate and person-centred care. Our philosophy is built on the principle that everyone deserves a well-lived life with dignity and respect.

Job Overview

We are seeking an experienced and motivated Senior Retirement Community Director to join our team in Warrnambool, Victoria. This exciting opportunity will involve coordinating the sale and lease of units to ensure maximum occupancy in our Waterfront Living retirement rentals.

The successful candidate will deliver exceptional customer service and support to new and existing village residents, working closely with stakeholders to achieve optimal results. If you have experience in property management, sales, or customer service and a passion for enhancing the lives of people and communities, this could be the perfect role for you.

Key Responsibilities
  • Develop and implement annual budgets in collaboration with resident committees, ensuring effective financial management and resource allocation.
  • Pursue face-to-face sales activities to maintain optimum village occupancy, fostering positive relationships with residents and key stakeholders.
  • Ensure all operations within the scope of responsibility align with the village's sales budget, driving business growth and profitability.
  • Manage day-to-day village operations, prioritising resident needs and expectations while maintaining a safe and welcoming environment.
  • Plan and coordinate the use of community facilities and resources, including transport services, to enhance resident experiences.
  • Maintain regulatory compliance and accurate records, ensuring seamless reporting and data management.
  • Implement innovative sales initiatives and strategies to drive business growth and resident satisfaction.
  • Monitor waiting lists and develop targeted marketing campaigns to attract new residents.
  • Oversee resident correspondence and complaints, addressing concerns promptly and professionally.
  • Manage maintenance, grounds, cleaning, pest control, and waste services, ensuring timely and efficient resolution of issues.
  • Maintain accurate and secure records, using databases and other tools to track resident information and preferences.
  • Establish effective communication systems to respond to enquiries, sales inquiries, and resident concerns.
  • Implement emergency response systems, fire equipment, evacuation plans, and procedures to ensure resident safety.
Requirements

To succeed in this role, you will need:

  • Strong communication skills, both verbal and written, to effectively interact with residents and stakeholders.
  • Proven leadership and management skills, with the ability to allocate resources and make informed decisions.
  • A willingness to learn and adapt to new situations.
  • A current National Police Certificate (or ability to acquire).

We also welcome candidates with relevant managerial experience in the aged care sector, tertiary qualifications in a related field, previous sales experience, or knowledge of compliance requirements such as the Retirement Villages Act.

Benefits

We offer a competitive salary package, including:

  • A competitive salary: $80,000 - $100,000 per annum, depending on experience.
  • Pay incentives, including not-for-profit salary packaging.
  • Meaningful work in a purpose-driven organisation.
  • Long-term employment in a recession-proof sector.
  • A healthy and positive workplace culture.
  • Learning, development, and growth opportunities.

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